Privacy policy
Last Updated: March 12, 2026
Introduction
Givalas Real Estate (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website, submit inquiries, or engage with our real estate services. As a real estate business operating in Ontario, we collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Real Estate and Business Brokers Act, 2002 (REBBA), and applicable guidance from the Real Estate Council of Ontario (RECO). By using our website or providing your personal information, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information including your name, email address, phone number, and mailing address, as well as information you provide through inquiries such as property preferences, budget, and timeline. Where we are engaged to provide real estate services, we may also collect information necessary to represent you in a transaction, including details related to buying, selling, or leasing property. We may automatically collect technical data such as IP address, browser type, and website usage analytics. We limit collection to what is necessary for identified purposes and do not collect sensitive personal information such as financial account numbers or government-issued identification unless required to complete a transaction and with your knowledge and consent.
How We Use Your Information
We use personal information to respond to inquiries, provide real estate services, facilitate transactions, and communicate relevant listings, opportunities, and market insights. We may also use your information to comply with legal and regulatory obligations under REBBA and RECO, maintain required records, improve our services, and send marketing communications where permitted under Canada’s Anti-Spam Legislation (CASL). We do not use your information for purposes other than those identified without your consent, except where required or permitted by law.
Consent
By submitting information through our website or otherwise engaging with our services, you provide consent to the collection, use, and disclosure of your personal information for the purposes described in this policy. In the course of a real estate transaction, consent may be express or implied depending on the nature of the engagement. You may withdraw your consent at any time, subject to legal or contractual restrictions, including circumstances where we are required to retain or use information to complete a transaction or comply with regulatory obligations.
Disclosure of Personal Information
We do not sell or trade personal information. We may disclose personal information to third parties where necessary to provide our services, including other brokerages, real estate professionals, lawyers, lenders, and service providers involved in a transaction. We may also share information with third-party vendors who support our operations, such as CRM platforms or marketing tools, provided they are contractually required to safeguard the information. We may disclose information where required by law, including to regulatory bodies such as RECO, or in response to legal processes.
Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. In accordance with Ontario real estate regulations, records related to real estate transactions may be retained for a minimum of seven years. When personal information is no longer required, it is securely destroyed or anonymized.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. These measures include secure storage systems and restricted access to information. While we take appropriate precautions, no system can guarantee absolute security.
Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance user experience and collect aggregated analytics data. These tools help us understand how visitors use our website but do not identify individuals personally. You may disable cookies through your browser settings, although this may affect website functionality.
Your Rights
Under applicable privacy laws, you have the right to request access to your personal information, request corrections to inaccurate or incomplete information, and withdraw consent to certain uses of your information, subject to legal or contractual limitations. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated. We will respond to requests within a reasonable timeframe, generally within 30 days.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us through the contact form available on our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. The most recent revision date will be indicated at the top of this page. Continued use of our website or services after any updates constitutes acceptance of the revised policy.